Quality Management Services

In 1996, Angelo Salandra was working at a national document management company. When assessing his work and the processes involved, he realized he could provide a better quality service at a lower cost. As a result, he founded Quality Litigations Services. As the company grew and expanded its services, a subsidiary was formed. The business became Quality Litigations Services, doing business as Quality Management Services (QMS).

Located in Philadelphia, QMS offers a full range of office support, document management, and specialized services, including automated litigation support, data entry, records management, document scanning, electronic conversion and storage services, data management, and more.

In June 2010, VP Robert Spiotta and Salandra, owner and president of QMS, met with consultants at the Temple University Small Business Development Center's (SBDC) Procurement Technical Assistance Center (PTAC) Office.  They needed assistance in order to successfully navigate government channels.

Spiotta was tasked to spearhead the government contracting efforts. The SBDC guided Spiotta through a myriad of processes, recommended various techniques to answer his questions, and offered feedback as he progressed through the stages of government marketing.

The SBDC recommended that he attend the PTAC seminars offered at the Temple University SBDC. Over the next few months, Spiotta attended various government seminars that included Introduction to Government Marketing, Doing Business with the Commonwealth of Pennsylvania, and Finding Federal Government Procurement Opportunities. He participated in webinars and other online training activities, such as GSA and SBA informational seminars.

The SBDC developed a Bid Match Profile for QMS, and the business began to receive daily notices of open government contracts. QMS received government marketing research materials that aided in the identification of government agencies that purchase QMS services. QMS also became privy to a list of prime contractors who were awarded contracts, thus potentially opening doors to future subcontracting opportunities. Salandra and Spiotta were advised to boost efforts in networking and relationship building.

Spiotta and Salandra followed through with all recommendations and strategic plans. They went through the myriad processes of creating market visibility through government registrations and certifications. They generated new marketing materials, which provided government vendor information (NAICS Codes, Cage Codes, etc.).

This perseverance, along with the help of the PTAC, has resulted in QMS obtaining: Certified Small Business, Small Business Administration (SBA) 2010; Certified with The City of Philadelphia Office of Economic Opportunity Minority Business 2010; Minority Business Enterprise (MBE) - The Department of General Services Commonwealth of PA 2011; Certified PA-NJ-DE Minority Supplier Development Council (MSDC) 2011; State of New Jersey Small Business Minority Certification 2011; GSA Holder - Schedule 36 Contract # GS-03F-0093X (PDF) and GPO Contract Vendor Contract # 370-72537.

QMS came to the Temple PTAC in 2010 with zero revenue in government contracts. In less than nine months, the company had contracts worth over $500,000.00, which continued through the year 2011 from the Department of Treasury, GPO Government Printing Office and an IDIQ from the Department of Justice. Recently, QMS was awarded a $1M contract with the Department of Veterans Administration. To date, QMS has $1.5M in government revenues with outstanding contracts pending award. Because of such business growth, Salandra expects to increase staff by 15% from 30 employees to 37.