Performance Biomedical Inc.

Approximately five years ago, Ron and Jane Carter decided to open a medical supply company out of their Mountain Top home. They started distributing compression stockings and lymphedema pumps. When orders from the Veteran’s Administration hospitals along the East Coast began to pick up, they hired more people and moved the operations to Wilkes-Barre. “All of a sudden, the wheels started coming off, like most businesses when they start off,” he said.

Working full-time as a pharmaceutical sales representative Ron was aware of the government contracts awarded to businesses involved in the healthcare industry. He started to research the process of applying for a government contract which led him to NEPA Alliance. In preparing the request for proposal Ron was having some difficulty figuring out how much money to build in for the mileage pricing. NEPA Alliance referred Ron to the Wilkes SBDC and we assisted him by developing financial projections that helped him arrive at a more accurate delivery costs which he built into his proposal for delivery of durable medical equipment to veteran’s serviced by the Wilkes-Barre Veteran’s Administration Medical Center.

Ron and Jane submitted the proposal and began the wait. In the meantime, the store was draining their money and they decided to close. Ron and Jane shuttered the Wilkes-Barre location and planned to back out of the business, when an unexpected sales call came through.

They were notified that Performance Biomedical was awarded a $15,000,000 contract that spans five years to provide durable medical equipment delivery services to veterans who reside in the service territory of the VA Medical Center in Plains Township. Items include wheelchairs, hospital beds, traction equipment and lift mechanisms. The call, he said, gave the business a second life. The Carter’s recently moved the business to the CAN BE Innovation Center in West Hazleton where they have more storage, a loading dock and can take advantage of cheaper rent.

“It’s been a nice road. It’s been a long road and it’s been a hard road,” Carter said, recalling the company’s beginnings.

But what made the difference, he said, was the help Biomedical received from Wilkes University’s Small Business Development Center, Northeast Pennsylvania Alliance and CAN DO.